CancellationPolicy

 

TO OUR VALUED GUESTS

Effective February 2016

Your appointments are very important to us at Endless Creations. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future clientele.

CANCELLATION POLICY

General Salon Services

We request the courtesy of a 24-hour cancellation notice for all general salon services; otherwise you will be required to pay 100% the service(s) reserved.

Hair Extension/Permanent Hair Straightening/Hair Smoothing Services

We require the courtesy of a 48-hour cancellation notice for all Hair Extension & Hair Smoothing services; otherwise we reserve the right to retain the full deposit fee.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services they desire.

HOW DO I CANCEL AN APPOINTMENT?

Cancellations are accepted via voice mail, text message or email.  The 24-hour and  48-hour cancellation notice still apply.

WHAT IF I BOOK LESS THAN 24 or 48 hours

General Salon Services

Appointments made within the 24 hour period  for General Salon Services or Same Day and need to cancel, must cancel within 4 hours of the appointment time or will your Security Deposit will be forfeited.

Hair Extension/Permanent Hair Straightening/Hair Smoothing Services

Appointments made within the 48 hour period  for Hair Extension & Hair Smoothing Services or Same Day and need to cancel, must cancel within 4 hours of the appointment time or will your booking Hair Extension/Hair Smoothing Deposit will be forfeited.

NO CALL/NO SHOW

If you forget or do not show up for your scheduled appointment(s), you will be charged for the full amount of the service(s) scheduled.  The full amount must be paid in order to book future appointments. 

You will also be required to complete one of the following:

  1. Pay a $45 Re-booking Fee which will be deducted from your future service(s).
  2. Pre-Pay for next service(s) in FULL prior to booking + secure future bookings with a credit card on file.
  3. Secure Future bookings with a credit card on file.

Appointments made within the 24 hour period  or Same Day and need to cancel, must cancel within 4 hours of the appointment time or will your Security Deposit will be forfeited.

Clients who no show on more than one occasion will be required to Pre-Pay before any appointments are booked.

LATE ARRIVALS

Tardiness is a major disruption to our day to day operations.  Clients are given a generous  15 minutes to arrive for their appointment.  If you are 16 minutes late or more you will be subject to the following:

  1. You will be charged $10 additional for 16 – 20 minutes late
  2. You will be charged $15 additional for 21 – 25 minutes late
  3. If you are more than 26-30 minutes late you will have the option to do one of the following:
    1. Be rescheduled + pay 50% of the cost of the service.
    2. Pay $25.00 additional late fee + receive abbreviated service(s) at stylist discretion .  Services subject to availability – Your services will be worked in based on the schedule availability at stylist discretion.

NOTE:  Abbreviated appointments – We will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guest.   Abbreviated appointments will be charged at full value.

LAST MINUTE CANCELLATIONS

General Salon Services

If you cancel or reschedule with less than a 24 hour notice with notification (text, email, or voice mail)  you will be required to pay a late cancellation fee of  50% of the cost of the service requested.  

You will also be required to complete one of the following:

  1. Pay a $45 Re-booking Fee which will be deducted from your future service(s).
  2. Pre-Pay for your future service(s) in FULL.
  3. Secure Future bookings with a credit card on file.

Hair Extension/Permanent Hair Straightening/Hair Smoothing Services

If you cancel or reschedule with less than 48 hour notice with notification (text, email, or voice mail)  you will be required to pay a late cancellation fee of $50.00.  

  1. Pay a $50.00 Re-booking Fee which will be deducted from your future service(s).
  2. Pre-Pay for your future service(s) in FULL.
  3. Secure Future bookings with a credit card on file.

 

CHANGED SERVICES (Regular Services)

Appointments changed with less than a 24 hour notice will result in a charge of 100% of the service(s) that was initially booked.

Example:  If on the same day or day before you decide that you’d like to have a shampoo service instead of a Weave Extension service that you initially booked.  

Example:  If on the same day or day before you decide that you’d like to have a shampoo service instead of a Color service that you initially booked. 

CHANGED SERVICES (Hair Extensions, Hair Color, or Hair Smoothing Services)

Appointments changed with less than a 48 hour notice will result in a charge of 100% of the service(s) that was initially booked.

Example:  If on the same day or day before you decide that you’d like to NOT have a removal & reinstallation service instead of a Weave Extension service  & Removal that you initially booked.

ONLINE APPOINTMENT CANCELLATIONS

Online appointments must be cancelled within the 24 hour cancellation time frame to avoid additional fees. 

CANCELLATIONS OF HAIR EXTENSION/PERMANENT HAIR STRAIGHTENING + HAIR SMOOTHING SERVICES

Due to the amount of time, preparation and investment we put into Hair Extensions/Permanent Hair Straightening  + Hair Smoothing services, the deposit will serve as the cancellation fee.

48 hours notice is required for all Hair Extension Installation and Hair Smoothing service cancellations

RE-BOOKING FEE FOR MISSED APPOINTMENTS AND SAME DAY CANCELLATIONS

A Rebooking fee will be required before scheduling future appointments for missed appointments and same day cancellations. This fee must be paid in full to keep or make any future appointments.

A $45 rebooking fee will be charged for all general Salon Hair Care services.  Click Here to pay the rebooking fee.
A $100 rebooking fee will be charged for all Hair Extensions and Hair Smoothing appointments.  Click Here to pay the rebooking fee.

Remember, if “something comes up” and you will not be able to keep your scheduled appointment, there may be something we can do.

• Modify the appointment.
• Schedule you later in the day with an available stylist.
• Schedule an earlier appointment.

To leave a comment or ask a question – Click Here

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