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Updated 2017

Payment Methods: For your convenience, we accept PayPal, Square, Debit cards, Visa, MasterCard, AmEx, and Discover for purchases.

Refund Policy – Salon Styling Services:  ECS takes pride in our services; however, if for some reason we miss the mark in our service execution toward a customer -Please notify us within 24 hours of your service(s).  We will offer you a complimentary redo or an alternative may be possible.  

Refund Policy – Salon Styling Services:  Retail products, Human Hair products, and Deposits are non-refundable.

Store Credit Policy – Store credit can be redeemed for purchase on Salon Services or retail products.  Store credit is given by customer service in lieu for cash refund.

**Your store credit is the same as cash.  Store credit CANNOT be redeemed for CASH.   Store credit is valid for 6 months after the receiving date.  

Statement:  ECS reserves the right to change this policy from time to time as it sees fit and your continued use of the website or booking services signify your acceptance of any adjustment to these terms.   If there are any changes to our store credit policy, we will announce that these changes be made on our home page and on other key pages on our website

Consultation Fee: Consultations are $25 are required 48 hours before any Hair Color, Hair Extension, or Hair Smoothing Treatment services are rendered.  Click Here to book an in-person consultation.  Pay Consultation Fee here.  

If the client schedules a future service appointment (within 60 days after the Consultation appointment), the Consultation Fee will be credited towards that appointment.

Hair Extension Consultations: Having a consultation is an extremely important part of the hair extensions process.  To request a free hair extensions consultation, please complete our online Hair Extension consultation form and our friendly staff at ECS will email you a Hair Extension quote.  Or, book an in-person hair extension consultation.  In-person Hair Extension Consultations are $25 and are required 48 hours prior to the installation appointment.  Pay Consultation Fee here.

If the client schedules a future service appointment (within 60 days after the Consultation appointment), the Consultation Fee will be credited towards that appointment.

Service Guarantee:  If you are unsatisfied for any reason with your hair service, please notify us within 7 days of the original service and we will re-cut or re-style. This does not include corrective color e.g. If you come in with dark color and decide to return to light color; If the decision is made is made after the consultation, it will NOT be free of charge.

Gratuities :Gratuity is customary for good service and is left to the discretion of the guest.

Gift Certificates :Gift Certificates are available in any denomination. They are redeemable one year after issue date. Not redeemable for cash. Dated gift certificates are redeemable during valid dates only.

Children :For the safety and comfort of everyone, if possible we ask that you do not bring children into the salon unless they are receiving a service.

Extra Visitors :Our facility space is designed to accommodate customer’s that are receiving services only. Please do not bring extra visitors with you to wait during your scheduled salon service visit.

Cell Phones :Please refrain from cell phone conversations during services.

Cancellations:  Click here to see our cancellation policy.

Tardiness:  Clients are asked to arrive 5-10 minutes before their appointment is due.  If  you are going to be late for your appointment, please text us at 480-485-4413 immediately.  If you are more than 15 minutes late you may be required to reschedule and will be charged a $25 late fee.  Being over 15 minutes late means that you will more than likely cut into someone else’s appointment, so if we are able to take you, it would mean that we would work you in around the next clients’ appointment time.  We try to accommodate everyone and whether or not you will be required to reschedule will depend on the service(s) requested and if time permits.

NO Shows/Missed Appointments/Late Cancellations : Click here to see our cancellation policy.

Deposits : Deposits are required for all Hair Smoothing Treatments + Hair Extension Installation appointments; no deposit, no appointment, and no exceptions. Deposits are non-refundable.   Please Pay Deposit Here

Surcharges : In an attempt to keep our prices as low as possible for everyone, there are some instances where a surcharge may apply. Additional charges will apply to cover the cost of Long-hair pricing, extra product and convenience fees.

Confidentiality : We are dedicated to keeping all personal and medical information confidential.

Disclaimer: Each appointment is priced according to the time alloted, amount of product used, and experience in the service.  Pricing can increase due to the above statement.  If this applies to you, you will be informed before starting the service.

 

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