Frequently Asked Questions

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Are you licensed?

Yes I have a current Arizona cosmetology license and over 18 years experience.

Can I get in touch if I have a question?

We answer emails and text messages 6 Days a week, Monday through Saturday. Email Us with any question you may have at [email protected] or Text Us on our Text Line at 480-485-4413, and we will get back with you as soon as we can with an answer.

Are the pictures on the website yours?

The pictures in our Hair Gallery, Instagram, Facebook, and social media are all done by Ms. CeCe and the Makeup is done by Tawana, makeup artist.

Where are you located?

We are conveniently located in Gilbert, Arizona near Germann/Lindsay – 3 minutes drive from our former location off Pecos/Lindsay in Gilbert. Address is given upon booking an appointment.

How many stylist/Employees are there?

Currently there is 1 Stylist . We receive many inquiries regarding employment and as we expand and grow our clientele and our business we will continue to add to the growth of ECS.

How much should I tip?

Most clients generally tip 10-20% of service total, depending upon how you feel about the quality of service. Tips are always appreciated.

What payment types do you accept?

We accept Visa, MasterCard, American Express, Discover, Endless Creations gift certificates, and Cash for hair services.

Can you purchase Endless Creations Gift Certificates on-line?

Yes, simply click here to purchase online.

What if I’m late for my appointment?

Punctuality: In assuring you have an efficient and wonderful experience at ECS, please arrive 5-10 minutes prior to your scheduled appointment time. Clients are granted a fifteen (15) minute grace period for a scheduled appointment. Late arrivals will be canceled after 15 minutes.

After 15 minutes without a phone call/text message/email to inform us of your E.T.A., your appointment will need to be rescheduled.

What if the stylist is running behind schedule?

If by chance we are running behind schedule, we will call/text you 30 min – 1 hour before your scheduled appointment time in order to prevent you from having to wait.

Do you offer Mobile Services?

Currently we do not offer Mobile services, however we plan to explore this option in the future, please check back with us online for updated information regarding Mobile Services.

Why can you not quote prices over the phone for Hair Extensions or Color?

Due to the various needs associated with individual Hair care needs, we are not able to quote a specific price for color and hair extensions over the phone. However, we do offer complimentary consultations and we can give you many options for pricing.

How can I be an ECS Model?

You can fill out one of our Model Request forms. All Models are used for our Gallery, advertising, and for educational purposes. All Models receive discounted pricing on all services. Please read our Model Page for more details.

 

Is there a consultation fee?

There is a $25 consultation fee which is applied towards a future service if scheduled within the following 60 days.

 

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