Hair Extensions Policy

For our Hair Extension Clients, please read!

Consultation required prior to any hair extensions services

  • In-person.  The cost for the consultation is FREE and by appointment only.  A $45 Security Deposit will deducted from balance. Must book installation within 60 days of consultation.
  • Online Hair Extension Consultation Form.  The cost for the consultation is FREE.  Find the consultation form here.

After completion of an Online consultation a Hair Extension Quote will be emailed to you please allow 24 – 72 hours to receive your Hair Extension Quote via email.

If a customer decides to move forward with the service, then:

  • Hair extensions consultation forms are filled out and paperwork is reviewed.
  • We proceed to match the color and texture of hair extensions to the customer’s natural hair.
  • A deposit is required to book the service.
  • The remaining balance is due the day of the service.

Cost of the hair is additional

  • Our service prices DO NOT include the cost of hair, unless specified in a package/special deal.
  • Human Hair is provided for purchase by the salon. Call to make sure we have in stock prior to your installation appointment
  • We are not responsible for any hair purchased, in or outside our salon hair.
  • All hair is done to your specifications and is non –refundable or exchangeable due to health code violations.
  • Imported Virgin Human Hair must be ordered 3-5 business days in advance if we supply the hair, unless we have what you want in stock.
  • Please allow adequate shipment time for any pre-ordered hair. Failure to do so will result in appointment cancellation.
  • All payments for hair must be paid for before the hair order is placed.
  • The appointment deposit can be made once your hair arrives.
  • There is an additional charge for using more than two bundles/packs of hair and for double-tracking or triple tracking.

BRING YOUR OWN HAIR (BYOH)/PURCHASED HAIR

  • If you are not purchasing hair from ECS, you must bring your own hair(BYOH).
  • If the client prefers to bring in their own purchased hair it is recommended that the client has the hair available 48 hours prior to their requested appointment day/time.

EXTENSION REFUND POLICY

  • As with all hair extension services, there is NO refund due to the variables and nature of work. Any service issues must be addressed at the time of service for correction.
  • If your service was not done as per the understanding from the consultation, an adjustment or redo service may be requested; (not and undo & redo) the unsatisfactory portion of the service free of charge within a 1 week period. .

APPOINTMENT PREPARATION

Hair Extension Installation – please be sure your hair is shampooed, blown out and free of tangles and product – styling product will be added accordingly.

Need Hair Human Hair Extensions, Closure or Frontal Piece?

Be sure to let us know as soon as possible to ensure your hair order is placed in time for your visit. Normally 3-5 business days.

Need Additional Services?

Please notify us via email at [email protected] text us at 480-485-4413 if you would like to request additional services

Please NOTE the following

  • We will not perform weave services on freshly relaxed hair. It is required that you wait 3 weeks after a full relaxer retouch to receive a weave service.
  • We will relax your leave out hair if desired
  • We require that your hair is free of braids, weave, extensions, etc. Or a Removal services is required
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