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I flew in from Colorado Springs to visit Ms Cece in Phoenix and get my first Ginacurl on my natural hair. This was a HUGE investment, coming in from so far away, and although I knew that she's certified to do the process, I was more impressed by the way she took the time to educate me every step of the way on the history and process of the Ginacurl, what she was doing with my hair, and making sure I was comfortable while I was there. When I tell I am so happy with the way my hair turned out, BELIEVE it! I'm in love with my hair again and Ms Cece has gained a new client with me. Thank you!!
GREAT PRACTITIONER – HORRIBLE CUSTOMER SERVICE – SHADY CREDIT CARD HANDLING POLICIES. After 60+ years of perms and varied hair services, I learned of a new curly perm technique called the GinaCurl. I waited 2 years for a qualified beautician to become certified in this new curly perm process in Arizona. Finally, Endless Creations Salon in Arizona was listed as having a trained stylist and I immediately booked an appointment, being among her first customers. I found Ms. CeCe, the salon’s owner, and sole stylist, to be very knowledgeable on the science of hair and hair care. I admired that she was attempting to partner with a young man, presumably a relative, in salon administration and marketing. I complimented her use of space in the cramped 1-chair salon cubical, even though her website and complicated appointment procedures would suggest an upscale multi-stylist business, which it was far from being. On my first visit, I was not put off by the $950 (+$150 in tips) price tag. Nor was I put off by the lengthy and complicated new customer interview and appointment process. I even understood the need to reserve a total of 8 hours for the service. It was my choice to travel the 100 miles to Metro Phoenix and spend an additional $200 for an overnight stay at a salon-recommended hotel, making it a 2-day trip - all in the name of vanity and being pleased with my first GinaCurl. Problems first surfaced 3 months later when I was overcharged on a return visit by $80.60 for deposits not credited to my account after spending $150 for a conditioning treatment and $185 in products. When I discovered the overcharge a day later, I asked to have the refund applied to the credit card I paid with, as is normal business practice. After agreeing to a refund, I received an email from PayPal stating that I would have to open an account with them and register my ID and credit card info in order to receive the refund. Being burned by PayPal credit card scams in the past, was not a risk I was willing to take. I offered to accept having the refund credited towards future services or an $80.60 gift certificate or some other way of making this right. Jay, the salon’s “customer service representative” informed me that was not possible. NOT POSSIBLE? Such a mom-and-pop operation, barely coming out of the basement, could not rectify a simple credit transaction. REALLY? I let it slide for the moment. In preparation for a third visit to the salon, (now about to spend another $1200 + for services plus time, travel, and lodging), I paid their required $300 deposit on their online payment site in order to “secure an appointment” for a GinaCurl Touch Up 22 days ahead of an available opening. I texted their required screen-captured deposit receipt and mentioned an opportunity to apply an $80.60 credit instead of the $60 promotional gift certificate they were offering to customers. Three days later over nearly 5 hours of back-and-forth texting, I received multiple texts again requesting the screen-captured receipt from their website, available appointment dates, 7 annoying automated marketing texts asking to complete an appointment request form and join a waitlist, a statement that the $80.60 could not be credited, a statement that the $300 deposit could not be refunded as “Salon Policy” and worst of all, one stating Jay was “forwarding my concerns to Ms. CeCe” who would get back to me in “48-72 business hours” – which never happened! Becoming irritated by this level of incompetence, poor judgment, and bad business, they lost me as a customer. I am out $380.60, even after filing with my credit card company. I now must either travel out of state for a retouch or cut away the GinaCurl after all the expense, as other perms and stylings are not compatible with it. GinaCurl is a great product and definitely worth a try as long as you’re dealing with a competent and trustworthy business operation. Endless Creation Salon of Arizona is not that business.
First time and I learned so much about my hair. Got the Brazilian blowout and I love it!!!
Ms. CeCe is so amazing! I am so happy that I have found a stylist that takes the time to educate you about your hair and also create a plan to help your hair thrive. She is a rare gem! I will be back!
I cannot say enough good things about Cece. She has helped keep my hair healthy during my Japanese hair straightening treatments. I’ve had so many bad experiences with breakage and damage after chemical treatments to my hair but Cece knows what she is doing!
S. Foster, I had the pleasure of having Ms. Cece do my hair. She was a true professional and fixed my botched hair weave that was done by another stylist at a different salon. She consulted, evalutated and fixed my hair just perfectly! She is a true hairstylist and very personable and professional and I would highly reccommend her and her establishment Endless Creations hair salon for all your hair care needs no matter what your culture, she knows exactly what to do for all hair textures. Thank you Ms. Cece!! 🙂
My experience was quite pleasant. I left feeling and looking great!!! Thank you!!!
Great customer service, great cut and very knowledgeable about natural hair. Truly refreshing!
Love Mrs. CeCe she has skills and a wonderful personality. I will refer many people to her for their hair care.
I am so happy to have found a stylist that knows her craft where i was learning so much about my hair whiie i was there! I received the hydrasilk silk press and my hair feels so smooth and soft!
Moved here 9year ago and Ms Cece Has been my stylist from Day 1. Loyal Happy Customer.
Kayla Von Lintel
Me Cece was wonderful!! She was so informative on what I need to do with my hair! She was so patient with me and my thick hair lol !! I will DEFINITELY go back to her! Thank you so much Ms CeCe!!
Ms CeCe did an excellent job with my haircut! I am so happy. Very professional. Very nice environment. I am so grateful that I do not have to look any further for my haircare needs!
2 days ago, I had my first visit to Endless Creations and I know it won't be the last! I ordered a press and curl to start. Throughout the process, Mrs. Cece was polite, knowledgeable, timely, professional, and friendly. My hair looks and feels amazing. I'd highly recommend her to anyone looking for quality styling in the Valley
Fantastic styling paired with her fun up beat vibe and comfy yet classy environment this is some where I'd definitely visit again.
I had such a good time getting a sew in for the first time. Cece was super sweet and we had great conversations while she did my hair. She did such a great job and I'm so happy with how natural it looks. THANKS CECE! 🙂 ♡
Ms.Ce Cecis very professional and an all around great person!
Ms. Cece always does a spectacular job! You can expect a beautiful look and great tips on how to take care of your crowning glory. Thanks Ms. Cece, you never disappoint your clients. I will be your customer for life!!
This was the first time she flat ironed my natural hair. I absolutely love it! It looks like she pressed it, my hair is full of body and life.
Oh my goodness! Cece, I love my hair! I moved out here from Chicago about 1.5 years ago and I finally built up the courage to trust my hair to a stylist! Boy am I glad I did! I felt so comfortable in your home and I loved the attention and care you gave to my hair!